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Member Advocacy is a concierge service providing you with one-on-one support, and is designed to help you save time and money. Advocacy provides experienced professionals who offer personal guidance, education and resources customized to members’ individual benefits, including assistance with open enrollment. We “speak the language” and can help you in any part of the benefits spectrum – including helping you understand your benefits and offering assistance as you navigate the health care system.
Our Advocates are comprised of RNs, LPNs, nutritionists, benefit specialists, health coaches, wellness specialists, case managers and both clinical and nonclinical support staff. We pride ourselves in providing friendly, experienced professionals who can explain options and provide solutions in a way that is easy for you to understand. Their sole focus is guiding you through every detail of your benefits and care options — offering the strategic advice you need to help lead a happy and healthy life.
Our professional advocates offer broad answers to benefit questions, including simple explanations of:
Our advocates offer expert assistance with claims and other billing issues and can answer your questions, including explaining the claims process and providing general guidance and administrative support. These services include:
Advocacy also offers assistance with the coordination of care. Our nurses and healthcare advocates counsel members on medical needs and guide them when seeking help from a physician — or after initial care has been provided. Members may speak confidentially about medical concerns or discuss difficult personal or family issues. Their respect and privacy is our top priority. We provide:
